Financing Available on all Wheels and Tires *T&C Apply
Masters Tire – Shipping Policy
Effective Date: May 24, 2026
Thank you for shopping with Masters Tire. This Shipping Policy outlines important information regarding order processing, shipping methods, delivery timelines, and international shipping.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Processing times may vary during:
- Peak seasons
- Promotional periods
- Holidays
- Product backorders
- Severe weather or carrier disruptions
Customers will be notified if significant delays occur.
2. Estimated Delivery Times
Estimated delivery times are approximate and may vary depending on location, customs processing, carrier operations, and other external factors.
Estimated Shipping Timeframes
Delivery times are as follows:
| ACT | 2-3 Working Days |
| NSW | 2-3 Working Days |
| NT | 6-8 Working Days |
| QLD Metro | 2-3 Working Days |
| QLD Rural | 3-4 Working Days |
| SA | 3-4 Working Days |
| TAS | 6-7 Working Days |
| VIC | 2-3 Working Days |
| WA | 4-6 Working Days |
*Delivery estimates are not guaranteed.
Delivery Commitment
While most orders are delivered within the estimated shipping timelines mentioned above, unforeseen circumstances such as weather conditions, customs delays, carrier disruptions, or high order volumes may occasionally impact delivery times.
In such cases, Masters Tire will make every reasonable effort to ensure that your order is delivered within a maximum of 14 business days from the shipping date whenever possible.
Customers will be notified in the event of significant delays affecting their shipment.
3. Shipping Carriers
Carrier selection may vary depending on destination, package size, and service availability.
4. Order Tracking
Where available, tracking information will be provided once an order has been shipped.
Customers are responsible for monitoring shipment tracking updates and ensuring delivery information is accurate.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Masters Tire is not responsible for:
- Delays caused by incorrect addresses
- Failed deliveries
- Additional shipping fees due to address corrections or re-delivery attempts
If an order is returned due to incorrect shipping information, additional shipping charges may apply.
6. Damaged, Lost, or Delayed Shipments
If your order arrives damaged, lost, or significantly delayed, please contact us as soon as possible.
While we will assist in resolving shipping issues with the carrier, Masters Tire is not liable for:
- Carrier delays
- Lost packages marked as delivered
- Weather-related disruptions
- Customs delays
- Force majeure events
Claims may be subject to carrier investigation procedures.
7. Oversized & Specialty Products
Certain products such as oversized tires, wheels, or specialty items may:
- Require additional shipping fees
- Have extended processing times
- Be subject to freight shipping restrictions
Customers will be contacted if additional arrangements are necessary.
8. Shipping Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Changes become effective immediately upon posting to the website.
9. Contact Information
For shipping-related inquiries, please contact us